IT Service Operations

Indigo IT helps customers realize strategic objectives through the delivery of industry-best Service Operations. From Service Design, Transition, and Operation, through Continuous Process Improvement (CPI), we work to achieve mastery in everything we do for our customers. We are ISO 20000 and ISO 27001 certified with a refined service delivery methodology.

IT Service Operations

We also effectively apply the Information Technology Infrastructure Library (ITIL) v3 and other “good practice” frameworks for delivering consistently high levels of support driven by user and organizational requirements. From the most basic Service Desk implementation to comprehensive and complex federal and defense IT operational support requirements, Indigo IT provides full lifecycle IT service operations support to federal and defense agency systems. To ensure that our teams have access to the highest level of advice and expertise, our senior leaders remain engaged throughout the life of all Service Operations support projects. We also maintain a Service Operations Community of Practice that promotes thought leadership while supporting project teams.

ITIL Service Design

IT services aligned with business priorities and objectives result in increased productivity, efficiency, and effectiveness. The Indigo IT approach to ITIL Service Design applies principles and techniques for transforming strategic objectives into real portfolios of services. These portfolios support the diverse missions of our customers and maintain value throughout the service lifecycle.

IT Service Transition

The aggressive landscape in which our customers operate demands robust change management processes and the latest technology advances to achieve their mission goals. Indigo IT’s Service Transition capabilities control the complexity and risks of failure and disruption and ensure that our customers’ investments in Service Design are fully realized by the transition to service operation. Through our controlled change management processes, cycle times for change are reduced significantly, resulting in agility for our customers.

IT Service Operation

Indigo IT’s Service Operation philosophy asserts that customers must achieve expected benefits and value from their IT investments. To accomplish this, Indigo IT helps our customers operate their critical infrastructures securely and reliably, avoiding failures and unexpected disruptions. Our highly qualified and experienced staff possess mastery in the core components of service operation, including service availability and demand management, optimizing capacity utilization, and proactive and reactive problem resolution.