Indigo IT helps government Cloud computing initiatives succeed by ensuring service providers deliver on their promises. Cloud computing offers multiple benefits to the Enterprise including cost efficiencies, reduced IT complexity, better security and improved service. However, these benefits can sometimes be rendered obsolete by the lack of mature processes and capabilities on the part of Cloud and IT service providers. Transitioning to – and successfully operating from – the Cloud is no certainty. Indigo IT leverages masterful technical expertise and practical experience to provide robust Cloud computing solutions that enable our customers to operate effectively from the Cloud. Our experience and best practices are gained from engineering and supporting some of the largest Cloud services implementations in the world.
In 2014, Indigo IT received the Small Business Administration’s (SBA) National Prime Contractor of the Year for its work supporting the Defense Information Systems Agency (DISA). Working as the leading Cloud service provider, Indigo IT helped DISA with its Cloud-based enterprise email solution by developing the innovative processes and capabilities necessary to aggregate all of the Department of Defense’s (DoD) entire email into a single service.
Cloud providers will most often propose technical solutions that meet their needs, not your agency’s needs. To address this misdirected prioritization, Indigo IT performs an architectural planning and review of the proposed Cloud solution. We focus on your critical enterprise or business unit services including Email, Microsoft SharePoint, Customer Relationship Management (CRM) solutions, or Service Desk. We ensure that the expected levels of service are provided for your business needs.
Cloud Migration Services
Painful transitions from in-house solutions to Cloud solutions can jeopardize a Chief Information Officer’s entire Cloud strategy. Indigo IT’s Cloud Migration Services deliver a proven, comprehensive capability for planning and executing a move to the Cloud. Our Cloud computing solutions have consistently exceeded organizational expectations and solidified our customers’ Cloud initiatives.
IT Service Management (ITSM)
Indigo IT has vast experience developing the necessary processes to hold Cloud providers accountable for required levels of service. From developing the clean integration of Agency/Provider support processes to developing Performance Management/Service Level Agreement (SLA) Executive Dashboards, Indigo IT ensures services continually meet your users’ business needs.