Indigo IT has provided IT Operations & Maintenance services to the Government for over 8 years.  We have delivered service excellence in large IT operations environments featuring Microsoft and open-source technologies based on both the quality of our staff and our corporate commitment to IT Service Management (ITSM).  This is reflected in our ISO 20000:2005 certification, our fully ITIL-trained Service Delivery Staff, and our corporate Management Approach. The Indigo IT Management Philosophy leverages the Information Technology Infrastructure Library (ITIL) framework and the "Plan - Do - Check - Act" Quality model as a repeatable approach to Continuous Process Improvement (CPI).  This philosophy delivers service value to the Government customer beyond the sum of each trained and certified support engineer by:

• Defining business outcomes and objectives based on Key Performance Indicators (KPI), to include Service Level Targets and Service Level Agreements (SLA's)
• Executing against the plan with qualified staff
• Checking performance against KPI and identifying potential improvements that address deficiencies, reduce risk, and improve processes
• Acting on those findings to improve service value

Indigo IT Service Desk

Indigo IT has a particular core capability in implementing ITIL-based Service Desk supporting Service Operation in the Government enterprise.  A quality Service Desk is especially critical to end user satisfaction, and even more so as the Government transitions many IT services to the Cloud.  The Indigo IT Program Management Office (PMO) can work collaboratively with the Government to develop and implement a performance-based approach that meets the customer's requirements, to include identifying Reliable, Reportable, Realistic, and Relevant Service Level Targets, developing a Service Reporting capability, and integrating the "Plan - Do - Check - Act" process in our management plan.  Indigo IT has a history of implementing ITIL processes within Government IT organizations.  We will work with the Government as needed to embed those Service Transition and Service Operation processes, functions, and activities critical to maintaining business critical systems, to include:

• Knowledge Management,
• Release Management,
• Configuration Management,
• Incident Management, and
• Problem Management

Contact us to find out more about how we can help increase the IT Service Value through a simple yet effective ITIL and ITSM-based O&M framework.