Reston, VA, August 19, 2010 – Indigo IT, LLC is pleased to announce that it has earned an International Organization for Standardization (ISO) 20000:2005 certification.  Awarded on August 5, 2010, the certification demonstrates Indigo IT’s core capabilities in IT Service Management with regard to IT operations and maintenance and technical support services. In addition, the ISO 20000 certification indicates a consistently high level of commitment to business integrity, information security, and a culture of continual process improvement in IT Service Management.

“We saw the ISO 20000 certification as a great match for the services we provide,” said Rob Craig, Principal at Indigo IT.  “Because all of our consulting staff is ITIL-certified, which is an individual qualification, we wanted to show a corporate commitment to IT Service Management as well.  Our Management Team believes this Certification will be a tremendous differentiator for Indigo IT as a quality provider of government IT services.”

As part of the certification process, an independent assessment organization reviewed Indigo IT’s documented support processes and the demonstrated implementation of those processes based on the IT Service Management standard. Indigo IT successfully met these requirements with zero non-conformities during the assessment.

ISO 20000 is the world’s first, customer-focused international standard for IT Service Management. It defines the requirements for a service provider to deliver managed services, describes detailed best practices and specifies five key service management processes: Service Delivery, Relationship, Resolution, Control and Release. ISO 20000 contains the IT Infrastructure Library (ITIL) best practices for information technology (IT) service management for the most cost-effective and efficient service delivery and promotes an integrated process approach to deliver managed services in order to meet requirements.

About Indigo IT, LLC: 
Indigo IT is a solutions-oriented Information Technology consulting firm serving federal and private sector clients. Process-driven, Indigo IT’s corporate management philosophy stresses responsibility, initiative, service, and excellence on IT services and solutions engagements. Core capabilities include enterprise systems engineering and integration, operations and maintenance, business continuity/disaster recovery, and project management for requirements varying in size and complexity. Indigo IT was recognized by the Department of Homeland Security (DHS) for their exceptional IT services when they received the DHS Small Business Achievement Award for 2010. Headquartered in Reston, VA, Indigo IT is an SBA-certified 8(a), Woman-Owned, Small Disadvantaged Business.

Contact:

Mariam Nejrabi
Marketing Coordinator
P: 703.636.8129
F: 703.476.6982